The Glute Institute Terms of Service
Effective date: Oct 7, 2026
Acceptance of Terms
These Terms of Service ("Terms") govern your use of the website thegluteinstitute.com and the physical therapy and wellness-based strength training services offered by The Glute Institute ("TGI," "we," "us," or "our"), located at 277 Sunset Park Drive, Herndon, VA 20170. By visiting our website, submitting our contact form, or booking, purchasing, or attending services, you agree to these Terms. If you do not agree, please do not use our website or services.
These Terms should be read together with our Privacy Policy, which explains how we collect and use your information.
Our Services
TGI provides physical therapy services delivered by licensed Doctors of Physical Therapy, along with wellness-based strength training and individualized performance programs. Services are provided by appointment only at our Herndon, Virginia location. Nothing in these Terms creates a guarantee of specific results from any service.
Appointments, Scheduling & Cancellations
You may request an appointment through our website contact form or book directly through our online scheduling system (PTE). We aim to respond to inquiries within 24 hours.
If you need to cancel or reschedule an appointment, please notify us as far in advance as possible. Cancellations made less than 24 hours before your appointment may be charged a late-cancellation fee. We reserve the right to cancel or reschedule appointments due to provider availability, emergencies, or other circumstances, and will make reasonable efforts to notify you promptly.
Payments, Packages & Pricing
Current session and package pricing is available through our scheduling system and may be updated from time to time. Payment for services and packages may be made online through our scheduling and payment platform (PTE) or collected at the time of your visit in person, as applicable.
Session packages (multi-visit PT or wellness packages) are non-transferable unless we agree otherwise in writing. Refunds for unused sessions or packages are provided at our discretion, or as required by law.
TGI is an out-of-network, self-pay practice and does not bill insurance. On request, we provide a superbill you may submit to your insurer for potential reimbursement. Reimbursement is not guaranteed and depends on your plan.
Health Disclaimer, Assumption of Risk & Not Medical Advice
Physical therapy and strength training involve physical activity and carry inherent risks, including the risk of injury. By participating in our services, you confirm that you are participating voluntarily and assume the risks associated with physical activity, and you agree to disclose relevant injury history, medical conditions, and limitations to our providers so your program can be appropriately tailored.
Content on our website, including any general information about strength training, wellness, or recovery, is provided for informational purposes only and is not a substitute for individualized medical advice, diagnosis, or treatment from your physician or other qualified healthcare provider. Always consult your physician before beginning a new exercise or rehabilitation program, particularly if you have a pre-existing injury or medical condition.
Clients may be asked to sign a separate informed consent or waiver form prior to receiving services; these Terms do not replace that document.
Website Use & User Conduct
You agree to use our website only for lawful purposes and not to:
• Submit false, misleading, or fraudulent information through our contact form or scheduling system
• Attempt to interfere with, disrupt, or gain unauthorized access to our website or systems
• Use our website to harass, abuse, or harm another person
• Copy, scrape, or reproduce website content for commercial purposes without our permission
We may suspend or terminate access to our scheduling tools or services for conduct that violates these Terms.
Intellectual Property
All content on our website including text, graphics, logos, and images is owned by TGI or our licensors and is protected by copyright and other intellectual property laws. You may view and print content for your personal, non-commercial use, but may not reproduce, distribute, or create derivative works from our content without our written permission.
Disclaimer of Warranties & Limitation of Liability
Our website and services are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law. We do not warrant that our website will be uninterrupted or error-free.
To the fullest extent permitted by law, TGI and its owners, providers, and staff will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. Nothing in these Terms is intended to limit liability for TGI's own negligence in the provision of clinical care beyond what is permitted by Virginia law.
Indemnification
You agree to indemnify and hold harmless TGI, its owners, providers, and staff from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of our website or services, or information you provide that is false or misleading.
Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the state or federal courts located in Virginia.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. We will post the updated Terms on this page with a new effective date. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.
SMS / Text Messaging Program
Program description. By checking a consent box on our website forms, you agree to receive text messages from The Glute Institute at the number you provided. Non-marketing messages may include responses to your inquiry, appointment scheduling, confirmations, and reminders. If you separately opt in to marketing messages, you may also receive special offers, wellness tips, and updates about our services and products.
Consent is optional. Agreeing to receive text messages is not a condition of purchasing any service.
Frequency and cost. Message frequency varies. Message and data rates may apply.
Opting out. Reply STOP at any time to stop receiving text messages. You'll receive one confirmation message, and no further messages will be sent unless you opt in again.
Help. Reply HELP for assistance, or contact us at 703-344-7540 or email: [email protected]
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy. See our Privacy Policy for how we handle your information.
Contact Us
If you have questions about these Terms of Service or how we handle your information, contact us at:
The Glute Institute 277 Sunset Park Drive Herndon, VA 20170
Phone: 703-344-7540 Email: [email protected]